18.37
Bredonborough.
Today: the big day! BT broadband has been down for 5 weeks, getting an appointment with a BT engineer to visit exceptionally hard, but – this morning he’s coming! My instructions were to be available to let him in between 08.00 – 13.00. This is the earliest appointment that was possible.
At 10.25 the call came from BT in India: the engineer wasn’t coming. He’ll visit next Monday afternoon.
The Indian staff are very polite, and clearly well-trained to deal with very pissed BT customers – of whom it seems there are many.
BT: We’re very sorry.
RF: Look, I know it’s not your fault, but sorry doesn’t do it. Can I have confidence that the engineer will actually arrive next Monday?
That’s an unanswerable question.
The afternoon computing at HQ.
"With craft the musician can copy something old.
With discipline the musician may copy something new."
